Frequently Asked Questions
Everything you might want to know about orders, shipping, and our products.
Orders are processed within 1–2 business days. International delivery typically takes 7–14 business days.
We accept returns within 30 days of delivery for unused items in original condition.
Yes. Our bamboo goods use no plastic; packaging is recyclable or compostable.
Hand wash with mild soap, dry promptly, and occasionally treat with food-safe oil.
Yes, worldwide. Free shipping over $50 (China) and flat $15 elsewhere.